Minggu, 08 September 2013

[J110.Ebook] Free PDF Process Mapping, Process Improvement and Process Management, by Dan Madison

Free PDF Process Mapping, Process Improvement and Process Management, by Dan Madison

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Process Mapping, Process Improvement and Process Management, by Dan Madison

Process Mapping, Process Improvement and Process Management, by Dan Madison



Process Mapping, Process Improvement and Process Management, by Dan Madison

Free PDF Process Mapping, Process Improvement and Process Management, by Dan Madison

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Process Mapping, Process Improvement and Process Management, by Dan Madison

Map Your Way to Process Excellence

At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about:
* The importance of process
* Process mapping
* Key stakeholders’ roles and responsibilities
* The ten-step process redesign methodology
* Process improvement and creating the process team
* The four lenses of analysis
* Customer report cards, benchmarking, and best practices
* Process redesign case studies
* Design principles for process redesign
* Barriers to process redesign
* Becoming a process-focused organization
* Building cross-department process management
* Using information technology in process management

  • Sales Rank: #184373 in Books
  • Brand: Brand: Paton Press
  • Published on: 2005-08-12
  • Original language: English
  • Number of items: 1
  • Dimensions: .80" h x 6.00" w x 9.00" l,
  • Binding: Paperback
  • 320 pages
Features
  • Used Book in Good Condition

About the Author
Dan Madison is a principal at Value Creation Partners, an organizational consulting and training firm. He helps clients increase value through operational improvement, organizational redesign, leadership development, and strategic planning. He’s been a consultant and university instructor for more than seventeen years and regularly teaches courses on analyzing and improving relations, leadership development, and process mapping and process management. He has an MBA in finance and is a chartered financial analyst.

Most helpful customer reviews

64 of 68 people found the following review helpful.
Good Introduction to Process, that acts as a Refresher too!
By Mark McGregor
It would appear that 2005 will certainly go down as the year of the process book. With the steadily increasing number of titles, it becomes increasingly hard to be objective and find interesting things to say about a book in a review.

At first glance this would appear to be another "me too" title, and while in some ways that may be true. However there are a couple of things that set this book apart and mean that it can be of value to those experienced in process improvement as well as those new to the subject.

For anyone new to the subject I would say that reading as many books as you can, even if they appear at first glance to overlap is a good thing. You will need to find an angle and perspective that works for you and it is only through distilling the thoughts from a number of sources that you can achieve this.

From a reading perspective this book is well written and easy to digest. It is also very applicable to any type of process related improvement project and so should have broad appeal.

For me the most important part of this book is the 38 design principles that Dan lists in the appendix. These provide great value and can act as a great check list on any project to ensure you get the maximum value from a project. Checklists are something else I found useful in the book, Dan provides a great many work sheets and check lists, all of which can be put to use quickly with the aid of the clear explanations he provides. In my opinion the check lists, work sheets and design principles alone will justify the cost of purchasing the book.

Particularly useful is the section on the "lenses of analysis" - this helps the user to remind themselves of what problem they are actually trying to solve. A great way of ensuring that analysts remain focussed on the business problem at hand.

I did not feel that the chapters provided by the guest authors really added to the good work in earlier chapters written by Dan himself. Although the chapter on organisational issues talks of an important aspect of change and provides some useful information, I felt the style was just different.

In summary I would suggest that this is a good book for anyone involved in any kind of process improvement project. It will provide a good introduction for those new to the discipline of analysis and design. While acting as a useful refresher for those with more experience.

0 of 0 people found the following review helpful.
Good Book
By Barry H.
Great book, nice price, well done.

3 of 4 people found the following review helpful.
Dan Covers it All from A to Z . . . or Input to Output
By Phil Vitkus
Dan's book is a life saver for anyone who is interested in process mapping and doesn't know where to start. He gives you the beginning line, the tools to use along the way, and brings from mapping to analysis to management.

And note - dealing with process is more than mapping - it's analysis, identifying "issues and opportunities" - solutions.

Likely not emphasized enough is the need to do the mapping and some of the analysis with the business units to garnish the buy-in critical to solution implementation.

A must-have how-to for someone who is getting started or needs a refresher when it comes to process mapping, analysis, and management!!

Phil

See all 26 customer reviews...

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